HelpLine-NEPA

(888) 829-1341 or (570) 829-1341 or 2-1-1 where available or

Text your zip code to 898211.

NEPA 211
Help Line

Current Happenings


A helpful resource in this recovery process might be our Negotiating the Networks guide. If you can't find what you are looking for give us a call.


Helpful Holiday Hotlines


It’s that time of year again, holiday meal time.  Don’t remember what temperature
the turkey should be?  Help is just a phone call or click away; here are some
holiday hotlines that you might find useful:
turkey

Butterball Turkey Talk-line: 1-800-288-8372
Fleischmann’s Yeast Baker’s Help Line: 1-800-777-4959
Ocean Spray Consumer Help Line: 1-800-662-3263
Reynolds Turkey Tips Hotline: 1-800-745-4000
Honeysuckle White Help Line: 1-800-810-6325
USDA Meat and Poultry Hotline: 1-888-674-6854

Nestle Help Line  1-800-225-2270

  • Starting on Nov. 17th you can text your questions to Butterball, 24/7 until Thanksgiving Day. Text your questions to 844-877-3456.

  • If these hotline numbers can’t help, a handy number to keep available might be the number for Poison Control, 1-800-222-1222. 

           VALLEY SANTA PROGRAM


Help Line will once again coordinate volunteers for the Valley Santa Program. Listed below are volunteer opportunities for individuals and groups.

Valley Santa GirlLetter Reading is done on Sunday, Tuesday and Thursday evenings 
starting at 7:00 p.m.  Up to ten volunteers are needed
each evening. (starts 11/1/16)  Location: Greenhouse
Center, 92 S. Franklin St. Wilkes-Barre
Shopping is done on Monday, Wednesday and Friday mornings starting
at 7:30 a.m. (starts 11/2/16) Up to six volunteers are                          
needed each morning.  Location: Boscov’s

Gift Wrapping  
As of 11/21/16 December 23, 2016 is the only day left with openings for gift wrapping.
     For groups under the age of 12, there needs to be 3 adults for every child.  Location: Boscov’s Auditorium
If you wish to volunteer please contact Help Line (829-1341 or 1-888-829-1341 or 2-1-1) and reserve the activity and date you desire. Dates fill up quickly and only a certain number of volunteers can be scheduled for each activity.


If you wish to make a donation to Valley Santa send your contribution to:
                                  Valley Santa Inc.
                                  PO Box 5276
                                  Wilkes-Barre, PA 18711
no new or used toys can not be accepted due to space limitations.


To Request help from Valley Santa: Write a letter explaining the need that exists in as much detail as possible. You MUST include your name, the names, ages and genders of your children, you FULL address, zip code and telephone number. The letter must be co-signed by a clergy member or case/social worker and must include their address and evening telephone number for confirmation. Requests will be considered for children 12 years of age and younger. NO telephone requests will be accepted. Deadline for letters will be December 16, 2016.  Send your letters to:
                                  Valley Santa
                                  PO Box 5268
                                  Wilkes-Barre, PA 18711


THE LOW-INCOME HOME ENERGY ASSISTANCE PROGRAM (LiHeap) is open.

 

How to Apply: There are three different ways you can apply for LIHEAP, online, on paper, or in person.

1. You can apply for the LIHEAP benefits online by using COMPASS. COMPASS is the name of the website where you can apply for LIHEAP and many other services that can help you make ends meet.

2. Call for an application for LIHEAP benefits by clicking on the links below and return it to your local county assistance office.

File an application at your local county assistance office

For more information, please contact your local county assistance office or contact the LIHEAP hotline at 1-866-857-7095, Monday through Friday (individuals with hearing impairments may call the TDD number at 1-800-451-5886).

 

INCOME GUIDELINES 2016 - 2017 LIHEAP (For Homeowners and Renters)

Household Maximum Annual Size Income:

1 $ 17,820

2 $ 24,030

3 $ 30,240

4 $ 36,450

5 $ 42,660

6 $ 48,870

7 $ 55,095

8 $ 61,335

9 $ 67,575

10 $ 73,815

Each Additional Person Add $ 6,240



More Ways to Prepare Your Home
for Fall and Winter

The US Department of Energy has two links for people to to help them prepare their home and apartments for the colder weather. There are 5 tips each in part 1 and Part 2., here are the links; Part 1 and Part 2.


WINTER FUN IN NEPA


         CONTACT the local Visitor's Bureau's;
            Bradford, Clinton, Columbia/Montour, Endless Mountain, Lackawanna, Luzerne, Lycoming, Pocono Mountains, Susquehanna River Valley, and Tioga.

         VISIT a State Park or a National Park in Pennsylvania.

 


I can't dial 2-1-1 from my work phone.

Some phone networks or PBX systems that require a “9” or another outside line access code may need to be adjusted so you can dial 2-1-1. Most systems allow you to dial 9-1-1, but some may need to be changed for 2-1-1. Your telecommunications staff or service provider should be able to make this simple adjustment. You can also reach us by dialing 1-888-829-1341.texting

TEXT YOUR ZIP CODE TO 898211

 

On July 1, 2015 Help Line starting accepting texts for information and referral services. Text your Zip Code to 898211 to be connected to a Help Line caseworker. This is a free service provided by Help Line, message and data rates may apply. Click this link for a Times Leader newspaper story on texting at Help Line.

 


Storm information and preparedness.

Snow

 

For the latest weather warnings for the NEPA area, click here. Click on your county for the latest warnings and watches.

INFORMATION
For the latest weather information check with the National Weather Service.

PREPARE
To prepare for a storm and other disasters that may follow these links to Ready.gov and the Red Cross.


FEMA APP

Be prepared and download the FEMA app for free on the App Store and Google Play. Learn what to do before, during, and after emergencies with safety tips & receive weather alerts from the National Weather Service for up to five different locations anywhere in the United States. Features in the app include:


Database Resources

Help Line is updating our resources for a new database. If you want to be listed check our Inclusion/Exculsion criteria to determine your eligibilty for our database. Then click on this form to supply your information.

 


Juvenile Court Information

As a result of some of the past issues involving the juvenile court in Luzerne gavelCounty a number of resources have been developed to make negotating the juvenile system easier. The Guide to Juvenile Court is a resource that is can be helpful in any county, the Targeted Resouce Directory lists resources for Luzerne County. The PA Commission on Crime & Delinquincy has announced programs that have recieved money from the Mericle Fund/Programs to Benefit Children of Luzerne County. For a list of programs click on this link for Mericle Funds.


 

In this economic climate, sometimes you need some assistance. There is often help available but you need to know where to turn. You can call Help Line twenty four hours a day for the latest information on available programs, or download this Guide to Negotiating the Networks for assistance.    



Public Alert System

 

Luzerne County has launched a new public alert system that will send text messages and e-mails to residents regarding emergencies and weather warnings.

In addition to severe weather updates, the system will be used to send information alerts such as missing children, Susquehanna River conditions, emergency conditions at the PPL Susquehanna nuclear power plant in Salem Township and emergencies related to Marcellus Shale gas wells throughout the county.

To sign up for the alert notification service, click here.


 

211 Dial 2-1-1

2-1-1 is an easy-to-remember three-digit phone number that brings people and services together.

The essence of 2-1-1 is in its simplicity:

View a news story from WBRE on 2-1-1.

Additional information can be found at 2-1-1.


drivingRoad Conditions

Local road conditions are always a concern, check the local PennDot District 4 web site or call 570-963-4044 for the latest road conditions.

For statewide conditions click on the PennDot Traveler Information site.  Another site for information regarding Interstate 81, where you can sign up for traffic alerts  is Focus 81.

The PA Turnpike conditions can be reached at 1-800-331-3414, then choosing Option #2, then Option #92.  The latest web information for the Turnpike can be found here.


Latest recall information from the FDA and Consumer Product Safety Commission

Follow these links to the FDA and the CPSC which will provide you with the latest information regarding recalls and warnings.


AT&T Wireless offers tips on how to make the best use of cell phonescell phone
in case of natural disasters or other catastrophes.


Red Cross Blood Drives

Donor Site - Luzerne County

NEPA Region Blood Services
29 New Commerce Blvd., Ashley
1-800-GIVE LIFE

  • Wednesdays 1:00PM – 6:00PM
  • Thursdays 1:00PM -  6:30PM
  • Saturdays 8:00AM - 1:00PM

Donor Site - Lackawanna County

208 Meadow Ave., Scranton

  • Tuesdays 1:00PM - 6:00PM
  • Wednesdays 1:00PM - 6:00PM
  • Saturdays 8:00AM - 1:00PM

For latest blood donation information, check Red Cross NEPA Region Blood Services.

Geisinger Blood Center

For the latest blood donation site information and to make an appointment click here.