(888) 829-1341 or (570) 829-1341 or 2-1-1 where available or

Text your zip code to 898211.

NEPA 211
Help Line

Current Happenings

A helpful resource in this recovery process might be our Negotiating the Networks guide. If you can't find what you are looking for give us a call.

Helpful Hotlines
It’s that time of year again, holiday meal time.  Don’t remember what temperature
the turkey should be?  Help is just a phone call or click away; here are some turkey
holiday hotlines that you might find useful:

If these hotline numbers can’t help, a handy number to keep available might be the
number for Poison Control, 1-800-222-1222. 

LiHeap Starts on November 2, 2015LiHeap

How to Apply: There are three different ways you can apply for LIHEAP, online, on paper, or in person.

1. You can apply for the LIHEAP benefits online by using COMPASS. COMPASS is the name of the website where you can apply for LIHEAP and many other services that can help you make ends meet.

2. Download an application for LIHEAP benefits by clicking on the links below and return it to your local county assistance office. Liheap English

3. File an application at your local county assistance office

For more information, please contact your local county assistance office or contact the LIHEAP hotline at 1-866-857-7095, Monday through Friday (individuals with hearing impairments may call the TDD number at 1-800-451-5886).


Home Heating Assistance (LIHEAP) Eligibility
The 2015-2016 Low-Income Home Energy Assistance Program(LIHEAP) will accept applications from November LiHeap Spanish2, 2015 through April 1, 2016. The Department of Human Services may extend or shorten the program depending upon the availability of federal funds.
Additional information about LIHEAP may be found on the Heating Assistance/LIHEAP page.
Who is Eligible? 

Household Size

Income Limit


Each Additional Person Add






On July 1, 2015 Help Line starting accepting texts for information and referral services. Text your Zip Code to 898211 to be connected to a Help Line caseworker. Click this link for a Times Leader newspaper story on texting at Help Line.

Valley Santa

Help Line will once again coordinate volunteers for the Valley Santa Program. VS girlListed below are volunteer opportunities for individuals and groups.

Letter Reading is done on Sunday, Tuesday and Thursday evenings 
starting at 7:00 p.m.  Up to ten volunteers are needed
each evening. (starts 11/1/15)  Location: Greenhouse
Center, 92 S. Franklin St. Wilkes-Barre
Shopping is done on Monday, Wednesday and Friday mornings starting
at 7:00 a.m. (starts 11/2/15) Up to six volunteers are                          
needed each morning.  Location: Boscov’s

Gift Wrapping
is done on Monday, Wednesday and Friday evenings
starting at 5:30 p.m.    (starts 11/21/15)
                         Up to twenty volunteers are needed each evening.
For groups under the age of 12, there needs to be 3
adults for every child.  Location: Boscov’s Auditorium
If you wish to volunteer please contact Help Line (829-1341 or 1-888-829-1341 or 2-1-1) and reserve the activity and date you desire. Dates fill up quickly and only a certain number of volunteers can be scheduled for each activity.
If you wish to make a donation to Valley Santa send your contribution to:
                                  Valley Santa Inc.
                                  PO Box 5276
                                  Wilkes-Barre, PA 18711
no new or used toys can not be accepted due to space limitations.
To Request help from Valley Santa: Write a letter explaining the need that exists in as much detail as possible. You MUST include your name, the names, ages and genders of your children, you FULL address, zip code and telephone number. The letter must be co-signed by a clergy member or case/social worker and must include their address and evening telephone number for confirmation. Requests will be considered for children 12 years of age and younger. NO telephone requests will be accepted. Deadline for letters will be December 18, 2015.  Send your letters to:
                                  Valley Santa
                                  PO Box 5268
                                  Wilkes-Barre, PA 18711



         CONTACT the local Visitor's Bureau's;
            Bradford, Clinton, Columbia/Montour, Endless Mountain, Lackawanna, Luzerne, Lycoming, Pocono Mountains, Susquehanna River Valley, and Tioga.

         VISIT a State Park


Farmer's Markets

To locate a Farmer's Market in Pennsylvania, click here, you can search by

the name of market or the county the market is located in or nearest to your address.




Storm information and preparedness.


For the latest weather warnings for the NEPA area, click here. Click on your county for the latest warnings and watches.


For the latest weather information check with the National Weather Service.

To prepare for a storm and other disasters that may follow these links to and the Red Cross.

10 Digit Dialing Started on Sept. 21, 2013

The Public Utility Commission says customers within the 570 area code willdialing
have to dial the area code plus the phone number beginning September 21. Starting on Oct. 21, 2013 a new area code 272 will be used in the same area as the 570 area code. In order to complete a call you need to dial the area code along with the number no matter what area code you are dialing. Your home phone may have a 570 area code and your new cell phone can have a 272 area code. Starting Sept. 21 all calls need to include the area code or they will not be completed.

Database Resources

Help Line is updating our resources for a new database. If you want to be listed check our Inclusion/Exculsion criteria to determine your eligibilty for our database. Then read and follow the directions for the Agency, Program and Service Llistings.

Juvenile Court Information

As a result of some of the past issues involving the juvenile court in Luzerne gavelCounty a number of resources have been developed to make negotating the juvenile system easier. The Guide to Juvenile Court is a resource that is can be helpful in any county, the Targeted Resouce Directory lists resources for Luzerne County. The PA Commission on Crime & Delinquincy has announced programs that have recieved money from the Mericle Fund/Programs to Benefit Children of Luzerne County. For a list of programs click on this link for Mericle Funds.


In this economic climate, sometimes you need some assistance. There is often help available but you need to know where to turn. You can call Help Line twenty four hours a day for the latest information on available programs, or download this Guide to Negotiating the Networks for assistance.    

Public Alert System


Luzerne County has launched a new public alert system that will send text messages and e-mails to residents regarding emergencies and weather warnings.

In addition to severe weather updates, the system will be used to send information alerts such as missing children, Susquehanna River conditions, emergency conditions at the PPL Susquehanna nuclear power plant in Salem Township and emergencies related to Marcellus Shale gas wells throughout the county.

To sign up for the alert notification service, go to


211 Dial 2-1-1

2-1-1 is an easy-to-remember three-digit phone number that brings people and services together.

The essence of 2-1-1 is in its simplicity:

View a news story from WBRE on 2-1-1.

Additional information can be found at 2-1-1.

drivingRoad Conditions

Local road conditions are always a concern, check the local PennDot District 4 web site or call 570-963-4044 for the latest road conditions.

For statewide conditions click on the PennDot Traveler Information site.  Another site for information regarding Interstate 81, where you can sign up for traffic alerts  is Focus 81.

The PA Turnpike conditions can be reached at 1-800-331-3414, then choosing Option #2, then Option #92.  The latest web information for the Turnpike can be found here.

Latest recall information from the FDA and Consumer Product Safety Commission

Follow these links to the FDA and the CPSC which will provide you with the latest information regarding recalls and warnings.

AT&T Wireless offers tips on how to make the best use of cell phonescell phone
in case of natural disasters or other catastrophes.

Red Cross Blood Drives

Donor Site - Luzerne County

NEPA Region Blood Services
29 New Commerce Blvd., Ashley

  • Wednesdays 1:00PM – 6:00PM
  • Thursdays 1:00PM -  6:30PM
  • Saturdays 8:00AM - 1:00PM

Donor Site - Lackawanna County

208 Meadow Ave., Scranton

  • Tuesdays 1:00PM - 6:00PM
  • Wednesdays 1:00PM - 6:00PM
  • Saturdays 8:00AM - 1:00PM

For latest blood donation information, check Red Cross NEPA Region Blood Services.

Geisinger Blood Center

For the latest blood donation site information and to make an appointment click here.