(888) 829-1341 or (570) 829-1341 or 2-1-1 where available or

Text your zip code to 898211.

NEPA 211
Help Line

Current Happenings

A helpful resource in this recovery process might be our Negotiating the Networks guide. If you can't find what you are looking for give us a call.

   Heat Related links

                           on what to watch out for during the extreme heat.
Centers for Disease Control has a Extreme Heat Prevention Guide, Tips for Preventing Heat Related Illness  and information about Heat Stress in the Elderly. Electric fans may provide comfort, but when the temperature is in the high 90s, fans will not prevent heat-related illness. Taking a cool shower or bath or moving to an air-conditioned place is a much better way to cool off. Air conditioning is the strongest protective factor against heat-related illness. Exposure to air conditioning for even a few hours a day will reduce the risk for heat-related illness. Consider visiting a shopping mall, public library, senior citizen center or go to the movies for a few hours. 




On July 1, 2015 Help Line starting accepting texts for information and referral services. Text your Zip Code to 898211 to be connected to a Help Line caseworker. Click this link for a Times Leader newspaper story on texting at Help Line.


2015 Senior Farmers Market Nutrition (Voucher) Program

Distribution Schedule for the 2015 Senior Farmers Market Nutrition (Vouchers) Program by the Luzerne /Wyoming Area Agency on Aging. Click on the heading above for the list.
To be eligible, you must:

  • Be a resident of Luzerne or Wyoming Co. –Proof of residence required.
  • Be at least 60 years of age by December 31, 2015-Proof of age required.
  • Meet income guidelines based on 2015 Total Household Income: (All income is included, i.e. Social Security, Black Lung, Pension, etc.) – Self declaration-no proof required.

1 person/household $21,775, 2 people/household $29,471, 3 people/household $37,167, 4 people/household $44,863.
1)  Each qualifying individual is allowed only four (4) $5 vouchers per year.
2)  Vouchers will not be sent out by mail.


         CONTACT the local Visitor's Bureau's;
            Bradford, Clinton, Columbia/Montour, Endless Mountain, Lackawanna, Luzerne, Lycoming, Pocono Mountains, Susquehanna River Valley, and Tioga.

         VISIT a State Park
         FAIR Time is now, click on Pennsylvania Fairs for a list of fairs.


Farmer's Markets

To locate a Farmer's Market in Pennsylvania, click here, you can search by

the name of market or the county the market is located in or nearest to your address.



Fair Links

Warm weather means fair time, blow are links to fairs in our regions and the state web site that lists county fairs throughout Pennsylvania.
Northeast Fair,                        June 23 to 28, 2015
Lycoming County Fair,          July 16 to 25, 2015
Troy Fair,                                July 27 to Aug. 1, 2015
Union County West End Fair Aug. 2 to 9. 2015
Wayne County Fair                Aug. 7 to 15, 2015
Clinton County Fair,              Aug. 8 to 15, 2015
Tioga County Fair,                 August 10 to 15, 2015
Montour-Delong Community Fair, Aug. 10 to 15, 2015
Harford Fair                            Aug. 17 to 22, 2015
Northumberland County Fair, Aug. 19 to 22, 2015
West End Fair                         Aug. 23 to 29, 2015
Greene-Dreher-Sterling Fair  Aug. 28 to Sept. 7, 2015
Sullivan County Fair,                         Sept. 2 to Sept. 7, 2015
Wyoming County Fair,          Sept. 2 to Sept. 7, 2015 
Luzerne County Fair,             September 3 to 7, 2015
McClure Bean Soup Festival & Fair Sept. 13 to 19, 2015
Beaver Community Fair         Sept. 20 to 26, 2015
Bloomsburg Fair,                   Sept. 26 to Oct. 3, 2015

PA Fairs contains info and links to county fairs in Pennsylvania.

Storm information and preparedness.


For the latest weather warnings for the NEPA area, click here. Click on your county for the latest warnings and watches.


For the latest weather information check with the National Weather Service.

To prepare for a storm and other disasters that may follow these links to and the Red Cross.

10 Digit Dialing Started on Sept. 21, 2013

The Public Utility Commission says customers within the 570 area code willdialing
have to dial the area code plus the phone number beginning September 21. Starting on Oct. 21, 2013 a new area code 272 will be used in the same area as the 570 area code. In order to complete a call you need to dial the area code along with the number no matter what area code you are dialing. Your home phone may have a 570 area code and your new cell phone can have a 272 area code. Starting Sept. 21 all calls need to include the area code or they will not be completed.

Database Resources

Help Line is updating our resources for a new database. If you want to be listed check our Inclusion/Exculsion criteria to determine your eligibilty for our database. Then read and follow the directions for the Agency, Program and Service Llistings.

Juvenile Court Information

As a result of some of the past issues involving the juvenile court in Luzerne gavelCounty a number of resources have been developed to make negotating the juvenile system easier. The Guide to Juvenile Court is a resource that is can be helpful in any county, the Targeted Resouce Directory lists resources for Luzerne County. The PA Commission on Crime & Delinquincy has announced programs that have recieved money from the Mericle Fund/Programs to Benefit Children of Luzerne County. For a list of programs click on this link for Mericle Funds.


In this economic climate, sometimes you need some assistance. There is often help available but you need to know where to turn. You can call Help Line twenty four hours a day for the latest information on available programs, or download this Guide to Negotiating the Networks for assistance.    

Public Alert System


Luzerne County has launched a new public alert system that will send text messages and e-mails to residents regarding emergencies and weather warnings.

In addition to severe weather updates, the system will be used to send information alerts such as missing children, Susquehanna River conditions, emergency conditions at the PPL Susquehanna nuclear power plant in Salem Township and emergencies related to Marcellus Shale gas wells throughout the county.

To sign up for the alert notification service, go to


211 Dial 2-1-1

2-1-1 is an easy-to-remember three-digit phone number that brings people and services together.

The essence of 2-1-1 is in its simplicity:

View a news story from WBRE on 2-1-1.

Additional information can be found at 2-1-1.

drivingRoad Conditions

Local road conditions are always a concern, check the local PennDot District 4 web site or call 570-963-4044 for the latest road conditions.

For statewide conditions click on the PennDot Traveler Information site.  Another site for information regarding Interstate 81, where you can sign up for traffic alerts  is Focus 81.

The PA Turnpike conditions can be reached at 1-800-331-3414, then choosing Option #2, then Option #92.  The latest web information for the Turnpike can be found here.

Latest recall information from the FDA and Consumer Product Safety Commission

Follow these links to the FDA and the CPSC which will provide you with the latest information regarding recalls and warnings.

AT&T Wireless offers tips on how to make the best use of cell phonescell phone
in case of natural disasters or other catastrophes.

Red Cross Blood Drives

Donor Site - Luzerne County

NEPA Region Blood Services
29 New Commerce Blvd., Ashley

  • Wednesdays 1:00PM – 6:00PM
  • Thursdays 1:00PM -  6:30PM
  • Saturdays 8:00AM - 1:00PM

Donor Site - Lackawanna County

208 Meadow Ave., Scranton

  • Tuesdays 1:00PM - 6:00PM
  • Wednesdays 1:00PM - 6:00PM
  • Saturdays 8:00AM - 1:00PM

For latest blood donation information, check Red Cross NEPA Region Blood Services.

Geisinger Blood Center

For the latest blood donation site information and to make an appointment click here.