HelpLine-NEPA

(888) 829-1341 or (570) 829-1341 or 2-1-1 where available.

NEPA 211
Help Line

Current Happenings


A helpful resource in this recovery process might be our Negotiating the Networks guide. If you can't find what you are looking for give us a call.


           VALLEY SANTA PROGRAM

Help Line will once again coordinate volunteers for the Valley Santa Program. Listed below are volunteer opportunities for individuals and groups.

Letter Reading is done on Sunday, Tuesday and Thursday evenings 
starting at 7:00 p.m.  Up to ten volunteers are needed
each evening. (starts 11/2/14)  Location: Greenhouse
Center, 92 S. Franklin St. Wilkes-Barre
Shopping is done on Monday, Wednesday and Friday mornings starting
at 7:00 a.m. (starts 11/3/14) Up to six volunteers are                          
needed each morning.  Location: Boscov’s
Gift Wrapping is done on Monday, Wednesday and Friday evenings
starting at 5:30 p.m.    (starts 11/3/14)
                         Up to twenty volunteers are needed each evening.
For groups under the age of 12, there needs to be 3 adults for every child.  Location: Boscov’s Auditorium
Gift Wrapping fills up quickly so volunteer early to reserve your spot.
If you wish to volunteer please contact Help Line (829-1341 or 1-888-829-1341) and reserve the activity and date you desire. Dates fill up quickly and only a certain number of volunteers can be scheduled for each activity.   
If you wish to make a donation to Valley Santa send your contribution to:
                                  Valley Santa Inc.
                                  PO Box 5276
                                  Wilkes-Barre, PA 18711
no new or used toys can not be accepted due to space limitations.
To Request help from Valley Santa: Write a letter explaining the need that exists in as much detail as possible. You MUST include your name, the names, ages and genders of your children, you FULL address, zip code and telephone number. The letter must be co-signed by a clergy member or case/social worker and must include their address and evening telephone number for confirmation. Requests will be considered for children 12 years of age and younger. NO telephone requests will be accepted. Deadline for letters will be December 16, 2014.  Send your letters to:
                                  Valley Santa
                                  PO Box 5268
                                  Wilkes-Barre, PA 18711


Helpful Hotlines

It’s that time of year again, holiday meal time.  Don’t remember what temperature
the turkey should be?  Help is just a phone call or click away; here are some
holiday hotlines that you might find useful:

If these hotline numbers can’t help,
a handy number to keep available might be the
number for Poison Control, 1-800-222-1222. 


 

Snow Storm information and preparedness.

 

 

 

For the latest weather warnings for the NEPA area, click here. Click on your county for the latest warnings and watches.

 

INFORMATION
For the latest weather information check with the National Weather Service.

PREPARE
To prepare for a storm and other disasters that may follow these links to Ready.gov and the Red Cross.


10 Digit Dialing Started on Sept. 21, 2013

The Public Utility Commission says customers within the 570 area code willdialing
have to dial the area code plus the phone number beginning September 21. Starting on Oct. 21, 2013 a new area code 272 will be used in the same area as the 570 area code. In order to complete a call you need to dial the area code along with the number no matter what area code you are dialing. Your home phone may have a 570 area code and your new cell phone can have a 272 area code. Starting Sept. 21 all calls need to include the area code or they will not be completed.


Database Resources

Help Line is updating our resources for a new database. If you want to be listed check our Inclusion/Exculsion criteria to determine your eligibilty for our database. Then read and follow the directions for the Agency, Program and Service Llistings.


Juvenile Court Information

As a result of some of the past issues involving the juvenile court in Luzerne gavelCounty a number of resources have been developed to make negotating the juvenile system easier. The Guide to Juvenile Court is a resource that is can be helpful in any county, the Targeted Resouce Directory lists resources for Luzerne County. The PA Commission on Crime & Delinquincy has announced programs that have recieved money from the Mericle Fund/Programs to Benefit Children of Luzerne County. For a list of programs click on this link for Mericle Funds.


 

In this economic climate, sometimes you need some assistance. There is often help available but you need to know where to turn. You can call Help Line twenty four hours a day for the latest information on available programs, or download this Guide to Negotiating the Networks for assistance.    



Public Alert System

 

Luzerne County has launched a new public alert system that will send text messages and e-mails to residents regarding emergencies and weather warnings.

In addition to severe weather updates, the system will be used to send information alerts such as missing children, Susquehanna River conditions, emergency conditions at the PPL Susquehanna nuclear power plant in Salem Township and emergencies related to Marcellus Shale gas wells throughout the county.

To sign up for the alert notification service, go to https://luzerne.alertpa.org


 

211 Dial 2-1-1

2-1-1 is an easy-to-remember three-digit phone number that brings people and services together.

The essence of 2-1-1 is in its simplicity:

View a news story from WBRE on 2-1-1.

Additional information can be found at 2-1-1.


drivingRoad Conditions

Local road conditions are always a concern, check the local PennDot District 4 web site or call 570-963-4044 for the latest road conditions.

For statewide conditions click on the PennDot Traveler Information site.  Another site for information regarding Interstate 81, where you can sign up for traffic alerts  is Focus 81.

The PA Turnpike conditions can be reached at 1-800-331-3414, then choosing Option #2, then Option #92.  The latest web information for the Turnpike can be found here.


Latest recall information from the FDA and Consumer Product Safety Commission

Follow these links to the FDA and the CPSC which will provide you with the latest information regarding recalls and warnings.


AT&T Wireless offers tips on how to make the best use of cell phonescell phone
in case of natural disasters or other catastrophes.


Red Cross Blood Drives

Donor Site - Luzerne County

NEPA Region Blood Services
29 New Commerce Blvd., Ashley
1-800-GIVE LIFE

  • Wednesdays 1:00PM – 6:00PM
  • Thursdays 1:00PM -  6:30PM
  • Saturdays 8:00AM - 1:00PM

Donor Site - Lackawanna County

208 Meadow Ave., Scranton

  • Tuesdays 1:00PM - 6:00PM
  • Wednesdays 1:00PM - 6:00PM
  • Saturdays 8:00AM - 1:00PM

For latest blood donation information, check Red Cross NEPA Region Blood Services.