(888) 829-1341 or (570) 829-1341 or 2-1-1 where available or

Text your zip code to 898211.

NEPA 211
Help Line

Current Happenings

A helpful resource in this recovery process might be our Negotiating the Networks guide. If you can't find what you are looking for give us a call.

Human Trafficking: From Denial to Engagement

Registration is now officially open for the upcoming National Family Week Conference! Here is the Registration Flyer/Brochure.

TOPIC:  Human Trafficking: From Denial to Engagement
DATE:    Friday, November 18, 2016
PLACE:  Genetti Hotel & Conference Center, Wilkes-Barre
TIME:    8:00am to 4:30pm
COST:    $30 for Adults // $15 for Students (includes breakfast and lunch)

Continuing education credits are available.

To register online:

To register by mail: Please complete and return the attached Registration Flyer/Brochure

To register by phone: Please contact Amber at 570-823-5144, ext. 309 or Theresa at 570-823-5144, ext. 312


Central PA Flooding Info

If you need Help to evacuate, call 9-1-1

At present there are no shelters open.

For current road conditions in the region, click here.

For the latest weather warnings, click here.

After a Flood

If your home has suffered damage,

  • Contact your local municapilty
  • IF CAN”T CONTACT #1, contact your county EMA office.
    Bradford County EMA 570-265-5022
    Clinton County EMA 570-893-4090
    Lycoming County EMA 570-433-4461
    Sullivan County EMA 570-946-5010
    Tioga County EMA 570-724-9110
  • Check for structural damage before re-entering your home to avoid being trapped in a building collapse.
  • Take photos of any floodwater in your home and save any damaged personal property.
  • Make a list of damaged or lost items and include their purchase date and value with receipts, and place with the inventory you took prior to the flood. Some damaged items may require disposal, so keep photographs of these items.

  • Keep power off until an electrician has inspected your system for safety.
  • Boil water for drinking and food preparation until authorities tell you that your water supply is safe.
  • Prevent mold by removing wet contents immediately.
  • Wear gloves and boots to clean and disinfect. Wet items should be cleaned with a pine-oil cleanser and bleach, completely dried, and monitored for several days for any fungal growth and odors.


Election Day is November 8, 2016

Listed below are links for the county election offices in our coverage

Bradford Pike
Clinton Snyder
Columbia Sullivan
Lackawanna Susquehanna
Luzerne Tioga
Lycoming Union
Monroe Wayne
Montour Wyoming
Northumberland click on "Government Offices"
then "Board of Elections" then pick your subject.
VotesPA  is the states online election resource.

NOVEMBER 1, 2016.


How to Apply: There are three different ways you can apply for LIHEAP, online, on paper, or in person.

1. You can apply for the LIHEAP benefits online by using COMPASS. COMPASS is the name of the website where you can apply for LIHEAP and many other services that can help you make ends meet.

2. Call for an application for LIHEAP benefits by clicking on the links below and return it to your local county assistance office.

File an application at your local county assistance office

For more information, please contact your local county assistance office or contact the LIHEAP hotline at 1-866-857-7095, Monday through Friday (individuals with hearing impairments may call the TDD number at 1-800-451-5886).


INCOME GUIDELINES 2016 - 2017 LIHEAP (For Homeowners and Renters)

Household Maximum Annual Size Income:

1 $ 17,820

2 $ 24,030

3 $ 30,240

4 $ 36,450

5 $ 42,660

6 $ 48,870

7 $ 55,095

8 $ 61,335

9 $ 67,575

10 $ 73,815

Each Additional Person Add $ 6,240

More Ways to Prepare Your Home
for Fall and Winter

The US Department of Energy has two links for people to to help them prepare their home and apartments for the colder weather. There are 5 tips each in part 1 and Part 2., here are the links; Part 1 and Part 2.

Farmer's Marketsfarm


To locate a Farmer's Market in Pennsylvania, click here, you can search by the

name of market or the county the market is located in or nearest to your address.

2016 Senior Farmers Market Nutrition (Voucher) Program 

This program was established in 2002 by the Federal and State Dept. of Agriculture to assist seniors in obtaining fresh, nutritious fruits and vegetables and to increase sales and awareness of the farmers markets in the local area. In collaboration with Area Agency on Aging, the vouchers are distributed to eligible seniors statewide. 
To find infomation about distribution of vouchers, click on the county you live in:

Bradford, Clinton, Columbia, Lackawanna, Luzerne, Lycoming, Monroe, Montour, Northumberland, Pike, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne and Wyoming Counties.




         CONTACT the local Visitor's Bureau's;
            Bradford, Clinton, Columbia/Montour, Endless Mountain, Lackawanna, Luzerne, Lycoming, Pocono Mountains, Susquehanna River Valley, and Tioga.

         VISIT a State Park or a National Park in Pennsylvania.


I can't dial 2-1-1 from my work phone.

Some phone networks or PBX systems that require a “9” or another outside line access code may need to be adjusted so you can dial 2-1-1. Most systems allow you to dial 9-1-1, but some may need to be changed for 2-1-1. Your telecommunications staff or service provider should be able to make this simple adjustment. You can also reach us by dialing 1-888-829-1341.texting



On July 1, 2015 Help Line starting accepting texts for information and referral services. Text your Zip Code to 898211 to be connected to a Help Line caseworker. This is a free service provided by Help Line, message and data rates may apply. Click this link for a Times Leader newspaper story on texting at Help Line.


Storm information and preparedness.


For the latest weather warnings for the NEPA area, click here. Click on your county for the latest warnings and watches.

For the latest weather information check with the National Weather Service.

To prepare for a storm and other disasters that may follow these links to and the Red Cross.


Be prepared and download the FEMA app for free on the App Store and Google Play. Learn what to do before, during, and after emergencies with safety tips & receive weather alerts from the National Weather Service for up to five different locations anywhere in the United States. Features in the app include:

Database Resources

Help Line is updating our resources for a new database. If you want to be listed check our Inclusion/Exculsion criteria to determine your eligibilty for our database. Then click on this form to supply your information.


Juvenile Court Information

As a result of some of the past issues involving the juvenile court in Luzerne gavelCounty a number of resources have been developed to make negotating the juvenile system easier. The Guide to Juvenile Court is a resource that is can be helpful in any county, the Targeted Resouce Directory lists resources for Luzerne County. The PA Commission on Crime & Delinquincy has announced programs that have recieved money from the Mericle Fund/Programs to Benefit Children of Luzerne County. For a list of programs click on this link for Mericle Funds.


In this economic climate, sometimes you need some assistance. There is often help available but you need to know where to turn. You can call Help Line twenty four hours a day for the latest information on available programs, or download this Guide to Negotiating the Networks for assistance.    

Public Alert System


Luzerne County has launched a new public alert system that will send text messages and e-mails to residents regarding emergencies and weather warnings.

In addition to severe weather updates, the system will be used to send information alerts such as missing children, Susquehanna River conditions, emergency conditions at the PPL Susquehanna nuclear power plant in Salem Township and emergencies related to Marcellus Shale gas wells throughout the county.

To sign up for the alert notification service, click here.


211 Dial 2-1-1

2-1-1 is an easy-to-remember three-digit phone number that brings people and services together.

The essence of 2-1-1 is in its simplicity:

View a news story from WBRE on 2-1-1.

Additional information can be found at 2-1-1.

drivingRoad Conditions

Local road conditions are always a concern, check the local PennDot District 4 web site or call 570-963-4044 for the latest road conditions.

For statewide conditions click on the PennDot Traveler Information site.  Another site for information regarding Interstate 81, where you can sign up for traffic alerts  is Focus 81.

The PA Turnpike conditions can be reached at 1-800-331-3414, then choosing Option #2, then Option #92.  The latest web information for the Turnpike can be found here.

Latest recall information from the FDA and Consumer Product Safety Commission

Follow these links to the FDA and the CPSC which will provide you with the latest information regarding recalls and warnings.

AT&T Wireless offers tips on how to make the best use of cell phonescell phone
in case of natural disasters or other catastrophes.

Red Cross Blood Drives

Donor Site - Luzerne County

NEPA Region Blood Services
29 New Commerce Blvd., Ashley

  • Wednesdays 1:00PM – 6:00PM
  • Thursdays 1:00PM -  6:30PM
  • Saturdays 8:00AM - 1:00PM

Donor Site - Lackawanna County

208 Meadow Ave., Scranton

  • Tuesdays 1:00PM - 6:00PM
  • Wednesdays 1:00PM - 6:00PM
  • Saturdays 8:00AM - 1:00PM

For latest blood donation information, check Red Cross NEPA Region Blood Services.

Geisinger Blood Center

For the latest blood donation site information and to make an appointment click here.