(888) 829-1341 or (570) 829-1341 or 2-1-1 where available or

Text your zip code to 898211.

NEPA 211
Help Line

Current Happenings

A helpful resource is our Negotiating the Networks guide. For Luzerne County resources please check out our Guide for Luzerne County Programs. If you can't find what you are looking for give us a call.

Severe Weather

When severe weather is forecast for the area this weekend, below are links to check alerts and preparations you can make for severe weather.

The latest alerts from the national weather service alerts are available by clicking on your county’s  name below;
Bradford, Clinton, Columbia, Lackawanna, Luzerne, Lycoming, Monroe, Montour,
Northumberland, Pike, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne, Wyoming
Definitions for weather alert terms can be found here, terms for severe weather terms are defined here.


Below are available shelters in NEPA, as of 7:00 am on Friday March 9. For more latest status and for information on these shelters and what you need to take with you follow this link.

 Bushkill Volunteer Company  Directions
Dingman Volunteer Fire Dept.  Directions
Stroudsburg High School  Directions


Motorists can check conditions on more than 40,000 roadway miles by visiting 511PA, which is free and available 24 hours a day, provides traffic delay warnings, weather forecasts, traffic speed information and access to more than 850 traffic cameras.

511PA is also available through a smartphone application for iPhone and Android devices, by calling 5-1-1, or by following regional Twitter alerts accessible on the 511PA website.

For the latest information for PennDot District 4, check out PA511's twitter feed.

The seventeen county coverage area of PA 2-1-1 Northeast is covered by two National Weather Forecast Office’s, for your latest forecast click on the one of the offices websites; State College or Binghamton. To get your local forecast click on your county in the map on these pages.

To access the latest radar click here, just click on the map to zoom in.

Most of the area is under a Flood Watch. A “Flood Watch” means there is a potential for flooding based on current forecasts. You should monitor later forecasts and be alert for possible Flood Warnings. Those living in areas prone to flooding should be prepared to take action should flooding develop. One concern for this weekend is flooding caused by ice jams.  Flooding caused by ice jams are difficult to predict, so please be aware of your surroundings.  Below is a list of reporting stations in our seventeen county areas, click on the reporting station near an area you are concerned about.

Susquehanna River West Branch of the Susquehanna River
Windsor, NY (Susquehanna) Renovo (Clinton)
Conklin, NY (Susquehanna) Lock Haven (Clinton)
Waverly, NY (Bradford) Jersey Shore (Lycoming)
Towanda (Bradford) Williamsport (Lycoming)
Meshoppen (Wyoming) Milton (Northumberland)
Wilkes-Barre (Luzerne) Lewisburg (Union)
Bloomsburg (Columbia) Lackawanna River  
Danville (Montour) Old Forge (Lackawanna)
Sunbury (Northumberland) Lackawaxen River 
Delaware River Hawley (Wayne)
Hale Eddy, NY (Wayne) Cowanesque River 
Callicoon, NY  (Wayne) Lawrenceville (Tioga)
Barryville, NY (Pike) Lehigh River 
Matamoras/Port Jervis (Pike) White Haven (Luzerne)
Montague, NJ (Pike) Tioga River
Tocks Island (Monroe) Mansfield (Tioga)
Tioga Junction (Tioga)
Bald Eagle Creek Pine Creek 
Beech Creek Station (Clinton) Cedar Run (Lycoming)
Towanda Creek Penns Creek 
Monroeton (Bradford) Penns Creek (Snyder)
Bush Kill Brodheads Creek 
Shoemakers (Monroe) Minisink Hills. (Monroe)
Tunkhannock Creek 
Tunkhannock (Wyoming)

Preparation for Severe weather can be found at the following links;        PEMA        Red Cross     


The United Way of Lackawanna and Wayne Counties offers two options for FREE tax preparation! Many people Lackawanna and Wayne Counties are eligible to file their taxes for free and can receive help preparing their forms through programs supported by the United Way of Norman and its partners. Through these programs, taxpayers in our community save an average of $200 in fees and many tax clients also find they're eligible to get money back from the IRS, through Earned Income Tax Credits, Child Tax Credits and other credits.


File your own federal and state income tax return for FREE online!Free

  • For households with income of $64,000 or less in 2016.
  • Safe. Secure. Free. Easy.
  • File online
  • Utilizes H&R Block software
  • Offers free telephone, email or online chat support in English and Spanish
  • Visit My Free Taxes online to file today.


Our IRS-certified, trained volunteers will prepare and file your federal, state and local income tax return for FREE!VITA

  • For households with income of $54,000 or less in 2017
  • Safe. Secure. Free. Easy.
  • File in person either electronically or by mail
  • Appointments available from February 1 - April 8 in Carbondale, Clarks Summit, Hawley, Moscow, Peckville, Scranton and Taylor.
  • Walk-in service is provided by the University of Scranton at Brennan Hall (Madison Ave., Scranton)
  • Click here or call 211 to schedule your appointment on or after January 2, 2018.
  • View the complete calendar (hit the "Next" button to advance the calendar to February, March or April) or download it here.

LiHeap Program

How to Apply: There are three different ways you can apply for LIHEAP, online, on paper, or in person.

1. You can apply for the LIHEAP benefits online by using COMPASS. COMPASS is the name of the website where you can apply for LIHEAP and many other services that can help you make ends meet.

2. Download an application for LIHEAP benefits by clicking on the links below and return it to your local county assistance office, or file an application at your local county assistance office

Crisis Grants:

In addition to the LIHEAP cash program, households experiencing a heating crisis may be eligible for additional benefits through the LIHEAP crisis program.

 The Crisis program will reopen on November 1, 2017.

Emergency situations include:

  • Broken heating equipment or leaking lines that must be fixed or replaced
  • Lack of fuel
  • The main heating source or second heating source (a source that is used to operate the main heating source or used if the main heating source is not working) has been completely shut-off
  • Danger of being without fuel (less than a 15 day supply) or of having utility service terminated (received a notice that service will be shut off within the next 60 days)

Assistance with home heating crisis situations will be available 24 hours a day; in most counties, you should contact your local county assistance office. However, residents of the Luzerne & Wyoming Counties should contact the Commission on Economic Opportunity which operates the crisis component in those counties:

  • Luzerne - Commission on Economic Opportunity of Luzerne Co., 1-800-822-0359;
  • Wyoming - Commission on Economic Opportunity of Wyoming Co., (570) 836-4090.


         CONTACT the local Visitor's Bureau's;
            Bradford, Clinton, Columbia/Montour, Endless Mountain, Lackawanna, Luzerne, Lycoming, Pocono Mountains, Susquehanna River Valley, and Tioga.

         VISIT a State Park or a National Park in Pennsylvania.

For the Pennsylvania Fall Foliage Report click here.

Farmers Markets



Most Farmers Markets are open, the following link will provide you with information on Pennsylavnnia's Farmers Markets. You can search by the name of market or the county the market is located in or nearest to your address.


Nuclear PlantSusquehanna Nuclear Plant Emergency Info

There is NO emergency.


We are posting this information for the public's knowledge in case there is ever an emergency at the nuclear plant near Berwick. This information not only affects Columbia & Luzerne Counties, but many other counties in the area that would be providing services such as reception centers. Please take some time to look it over and know that in case of on emergency you can find this information on our web site. Click here to read the Emergency Information. For additional information you can always check out the Columbia County and Luzerne County EMA web sites.


The fast and easy way to manage your benefits - anytime and anywhere. myCOMPASS PA is an online app for Pennsylvanians to manage their health and human service programs benefits. COMPASS now has a mobile app for you to check on your benefits. To learn more about this app click here. This free app is available for Android and Apple, click on your store below:


Google Play Apple App Store



I can't dial 2-1-1 from my work phone.

Some phone networks or PBX systems that require a “9” or another outside line access code may need to be adjusted so you can dial 2-1-1. Most systems allow you to dial 9-1-1, but some may need to be changed for 2-1-1. Your telecommunications staff or service provider should be able to make this simple adjustment. You can also reach us by dialing 1-888-829-1341.texting



On July 1, 2015 Help Line starting accepting texts for information and referral services. Text your Zip Code to 898211 to be connected to a Help Line caseworker. This is a free service provided by Help Line, message and data rates may apply. Click this link for a Times Leader newspaper story on texting at Help Line.


Storm information and preparedness.


For the latest weather information check with the National Weather Service.

To prepare for a storm and other disasters that may follow these links to and
the Red Cross.


Be prepared and download the FEMA app for free on the App Store and Google Play. Learn what to do before, during, and after emergencies with safety tips & receive weather alerts from the National Weather Service for up to five different locations anywhere in the United States. Features in the app include:

Database Resources

Help Line is updating our resources for a new database. If you want to be listed check our Inclusion/Exculsion criteria to determine your eligibilty for our database. Then click on this form to supply your information.


Juvenile Court Information

As a result of some of the past issues involving the juvenile court in Luzerne gavelCounty a number of resources have been developed to make negotating the juvenile system easier. The Guide to Juvenile Court is a resource that is can be helpful in any county, the Targeted Resouce Directory lists resources for Luzerne County. The PA Commission on Crime & Delinquincy has announced programs that have recieved money from the Mericle Fund/Programs to Benefit Children of Luzerne County. For a list of programs click on this link for Mericle Funds.


In this economic climate, sometimes you need some assistance. There is often help available but you need to know where to turn. You can call Help Line twenty four hours a day for the latest information on available programs, or download this Guide to Negotiating the Networks for assistance.    

Public Alert System / Smart 911


Luzerne, Monroe, Susquhanna, and Wyoming Counties have a public alert system that will send text messages and e-mails to residents regarding emergencies and weather warnings.

In addition to severe weather updates, the system will be used to send information alerts such as missing children, Susquehanna River conditions, emergency conditions at the PPL Susquehanna nuclear power plant in Salem Township and emergencies related to Marcellus Shale gas wells throughout the county.

To sign up for the alert notification service, click here.

This is part of Smart 911, where you can also enter information regarding someone in your household that might have special needs or instructions that first responders might need in case of emergencies. You can fill in the need information for Smart 911 here.


211 Dial 2-1-1

2-1-1 is an easy-to-remember three-digit phone number that brings people and services together.

The essence of 2-1-1 is in its simplicity:

2-1-1 article from the Williamsport Sun Gazette.

View a news story from WBRE on 2-1-1.

Additional information can be found at 2-1-1.

drivingRoad Conditions

Local road conditions are always a concern, check the local PennDot District 4 web (Lackawanna, Luzerne, Pike, Susquehanna, Wayne & Wyoming Counties) or PennDot District 3 web (Bradford, Columbia, Lycoming, Montour,Northumberland, Snyder, Sullivan, Tioga & Union Counties) site's.

For statewide conditions click on the PA 511 site, you can also download PA 511's mobile app by clicking here.  Another site for information regarding Interstate 81, where you can sign up for traffic alerts  is Focus 81.

The PA Turnpike conditions can be reached at 1-800-331-3414, then choosing Option #2, then Option #92.  The latest web information for the Turnpike can be found here.

Latest recall information from the FDA and Consumer Product Safety Commission

Follow these links to the FDA and the CPSC which will provide you with the latest information regarding recalls and warnings.

AT&T Wireless offers tips on how to make the best use of cell phonescell phone
in case of natural disasters or other catastrophes.

Red Cross Blood Drives

Donor Site - Luzerne County

NEPA Region Blood Services
29 New Commerce Blvd., Ashley

  • Wednesdays 1:00PM – 6:00PM
  • Thursdays 1:00PM -  6:30PM
  • Saturdays 8:00AM - 1:00PM

Donor Site - Lackawanna County

208 Meadow Ave., Scranton

  • Tuesdays 1:00PM - 6:00PM
  • Wednesdays 1:00PM - 6:00PM
  • Saturdays 8:00AM - 1:00PM

For latest blood donation information, check Red Cross NEPA Region Blood Services.

Geisinger Blood Center

For the latest blood donation site information and to make an appointment click here.