A helpful resource in this recovery process might be our Negotiating the Networks guide. If you can't find what you are looking for give us a call.
Help Line awarded $20K from Millennium Circle
Help Line and Family Service Association would like to thank the Millennium Circle of the Luzerne Foundation for chosing Help Line as it's 2013 grant reciepent.
For the story of the award please click here. A video of our Executive Director,
Mike Zimmerman, describing Help Line services can be found here.
It’s that time of year again, holiday meal time. Don’t remember what temperature
the turkey should be? Help is just a phone call or click away; here are some
holiday hotlines that you might find useful:
Butterball Turkey Talk-line: 1-800-288-8372
Fleischmann’s Yeast Baker’s Help Line: 1-800-777-4959
Ocean Spray Consumer Help Line: 1-800-662-3263
Reynolds Turkey Tips Hotline: 1-800-745-4000
Honeysuckle White Help Line: 1-800-810-6325
Hershey's Consumer Hot Line: 1-800-468-1714
USDA Meat and Poultry Hotline: 1-888-674-6854
If these hotline numbers can’t help, a handy number to keep available might be the
number for Poison Control, 1-800-222-1222.
Help Line will once again coordinate volunteers for the Valley Santa Program. Listed below are volunteer opportunities for individuals and groups.
Letter Reading is done on Sunday, Tuesday and Thursday evenings starting at 7:00 p.m. Up to ten volunteers are needed each evening.
Shopping is done on Monday, Wednesday and Friday mornings starting at 7:00 a.m. Up to six volunteers are needed each morning.
Gift Wrapping is done on Monday, Wednesday and Friday evenings starting at 5:30 p.m. Up to twenty volunteers are needed each evening.
If you wish to volunteer please contact Help Line and reserve the activity and date you desire. Dates fill up quickly and only a certain number of volunteers can be scheduled for each activity.
If you wish to make a donation to Valley Santa send your contribution to Valley Santa Inc., PO Box 5276, Wilkes-Barre, PA 18711, no new or used toys cannot be accepted due to space limitations.
To Request help from Valley Santa: Write a letter explaining the need that exists in as much detail as possible. You MUST include your name, the names, ages and genders of your children, you FULL address, zip code and telephone number. The letter must be co-signed by a clergy member or social worker and must include their address and telephone number for confirmation. Requests will be considered for children 12 years of age and younger. NO telephone requests will be accepted. Deadline for letters will be December 18, 2013.Send your letters to: Valley Santa, PO Box 5268, Wilkes-Barre, PA 18711
10 Digit Dialing Starts on Sept. 21, 2013
The Public Utility Commission says customers within the 570 area code will
have to dial the area code plus the phone number beginning September 21. Starting on Oct. 21, 2013 a new area code 272 will be used in the same area as the 570 area code. In order to complete a call you need to dial the area code along with the number no matter what area code you are dialing. Your home phone may have a 570 area code and your new cell phone can have a 272 area code. Starting Sept. 21 all calls need to include the area code or they will not be completed.
Storm information and preparedness.
For the latest weather warnings for the NEPA area, click here. Click on your county for the latest warnings and watches.
For the latest weather information check the National Hurricane Center and/or Hurricanetrack.com.
To prepare for a hurricane and other disaster follow these links to Ready.gov and the Red Cross.
Help Line is updating our resources for a new database. If you want to be listed check our Inclusion/Exculsion criteria to determine your eligibilty for our database. Then read and follow the directions for the Agency, Program and Service Llistings.
Juvenile Court Information
As a result of some of the past issues involving the juvenile court in Luzerne County a number of resources have been developed to make negotating the juvenile system easier. The Guide to Juvenile Court is a resource that is can be helpful in any county, the Targeted Resouce Directory lists resources for Luzerne County. The PA Commission on Crime & Delinquincy has announced programs that have recieved money from the Mericle Fund/Programs to Benefit Children of Luzerne County. For a list of programs click on this link for Mericle Funds.
In this economic climate, sometimes you need some assistance. There is often help available but you need to know where to turn. You can call Help Line twenty four hours a day for the latest information on available programs, or download this Guide to Negotiating the Networks for assistance.
Public Alert System
Luzerne County has launched a new public alert system that will send text messages and e-mails to residents regarding emergencies and weather warnings.
In addition to severe weather updates, the system will be used to send information alerts such as missing children, Susquehanna River conditions, emergency conditions at the PPL Susquehanna nuclear power plant in Salem Township and emergencies related to Marcellus Shale gas wells throughout the county.
To sign up for the alert notification service, go to https://luzerne.alertpa.org
2-1-1 is an easy-to-remember three-digit phone number that brings people and services together.
The essence of 2-1-1 is in its simplicity:
- 2-1-1 is for everyone and can be remembered by everyone.
- 2-1-1 is free and confidential.
- 2-1-1 makes the entire human services sector at every level of government work more efficiently.
- 2-1-1 has proven itself time after time as an invaluable resource in the aftermath of a disaster.
- 2-1-1 is the number to call to give help and to get help.
Additional information can be found at 2-1-1.
The PA Turnpike conditions can be reached at 1-800-331-3414, then choosing Option #2, then Option #92. The latest web information for the Turnpike can be found here.
Latest recall information from the FDA and Consumer Product Safety Commission
- Program all emergency and family contact information into your phone.
- Have a communications plan. Designate someone outside the area as a central contact.
- Keep batteries charged at all times, keep available extra batteries or a car charger in cases of extended power outages.
- Keep your phone dry and out of the elements.
- Forward your home number to your cell phone. Forwarding is done from the telephone companies central office, so your calls can be forwarded even if your land line is out of order.
- Use text messaging, which often will go through more quickly than a voice call.
- Keep non-emergency calls to a minimum and limit calls to the most important ones.
Red Cross Blood Drives
Donor Site - Luzerne County
NEPA Region Blood Services
Donor Site - Lackawanna County
208 Meadow Ave., Scranton
For latest blood donation information, check Red Cross NEPA Region Blood Services.