HelpLine-NEPA

(888) 829-1341 or (570) 829-1341 or 2-1-1 where available or

Text your zip code to 898211.

NEPA 211
Help Line

Current Happenings


A helpful resource in this recovery process might be our Negotiating the Networks guide. If you can't find what you are looking for give us a call.


LiHeap Starts on November 2, 2015LiHeap

How to Apply: There are three different ways you can apply for LIHEAP, online, on paper, or in person.

1. You can apply for the LIHEAP benefits online by using COMPASS. COMPASS is the name of the website where you can apply for LIHEAP and many other services that can help you make ends meet.

2. Download an application for LIHEAP benefits by clicking on the links below and return it to your local county assistance office. Liheap English

3. File an application at your local county assistance office

For more information, please contact your local county assistance office or contact the LIHEAP hotline at 1-866-857-7095, Monday through Friday (individuals with hearing impairments may call the TDD number at 1-800-451-5886).

 

Home Heating Assistance (LIHEAP) Eligibility
The 2015-2016 Low-Income Home Energy Assistance Program(LIHEAP) will accept applications from November LiHeap Spanish2, 2015 through April 1, 2016. The Department of Human Services may extend or shorten the program depending upon the availability of federal funds.
Additional information about LIHEAP may be found on the Heating Assistance/LIHEAP page.
Who is Eligible? 

Household Size

Income Limit

1
2
3
4
5
6
7
8
9
10

Each Additional Person Add

$17,655
$23,895
$30,135
$36,375
$42,615
$48,855
$55,095
$61,335
$67,575
$73,815

$6,240

 


TEXT YOUR ZIP CODE TO 898211

 

On July 1, 2015 Help Line starting accepting texts for information and referral services. Text your Zip Code to 898211 to be connected to a Help Line caseworker. This is a free service provided by Help Line, message and data rates may apply. Click this link for a Times Leader newspaper story on texting at Help Line.


 

WINTER FUN IN NEPA


         CONTACT the local Visitor's Bureau's;
            Bradford, Clinton, Columbia/Montour, Endless Mountain, Lackawanna, Luzerne, Lycoming, Pocono Mountains, Susquehanna River Valley, and Tioga.

         VISIT a State Park

 


Storm information and preparedness.

 

snow

For the latest weather warnings for the NEPA area, click here. Click on your county for the latest warnings and watches.

INFORMATION
For the latest weather information check with the National Weather Service.

PREPARE
To prepare for a storm and other disasters that may follow these links to Ready.gov and the Red Cross.


Database Resources

Help Line is updating our resources for a new database. If you want to be listed check our Inclusion/Exculsion criteria to determine your eligibilty for our database. Then click on this form to supply your information.

 


Juvenile Court Information

As a result of some of the past issues involving the juvenile court in Luzerne gavelCounty a number of resources have been developed to make negotating the juvenile system easier. The Guide to Juvenile Court is a resource that is can be helpful in any county, the Targeted Resouce Directory lists resources for Luzerne County. The PA Commission on Crime & Delinquincy has announced programs that have recieved money from the Mericle Fund/Programs to Benefit Children of Luzerne County. For a list of programs click on this link for Mericle Funds.


 

In this economic climate, sometimes you need some assistance. There is often help available but you need to know where to turn. You can call Help Line twenty four hours a day for the latest information on available programs, or download this Guide to Negotiating the Networks for assistance.    



Public Alert System

 

Luzerne County has launched a new public alert system that will send text messages and e-mails to residents regarding emergencies and weather warnings.

In addition to severe weather updates, the system will be used to send information alerts such as missing children, Susquehanna River conditions, emergency conditions at the PPL Susquehanna nuclear power plant in Salem Township and emergencies related to Marcellus Shale gas wells throughout the county.

To sign up for the alert notification service, go to https://luzerne.alertpa.org


 

211 Dial 2-1-1

2-1-1 is an easy-to-remember three-digit phone number that brings people and services together.

The essence of 2-1-1 is in its simplicity:

View a news story from WBRE on 2-1-1.

Additional information can be found at 2-1-1.


drivingRoad Conditions

Local road conditions are always a concern, check the local PennDot District 4 web site or call 570-963-4044 for the latest road conditions.

For statewide conditions click on the PennDot Traveler Information site.  Another site for information regarding Interstate 81, where you can sign up for traffic alerts  is Focus 81.

The PA Turnpike conditions can be reached at 1-800-331-3414, then choosing Option #2, then Option #92.  The latest web information for the Turnpike can be found here.


Latest recall information from the FDA and Consumer Product Safety Commission

Follow these links to the FDA and the CPSC which will provide you with the latest information regarding recalls and warnings.


AT&T Wireless offers tips on how to make the best use of cell phonescell phone
in case of natural disasters or other catastrophes.


Red Cross Blood Drives

Donor Site - Luzerne County

NEPA Region Blood Services
29 New Commerce Blvd., Ashley
1-800-GIVE LIFE

  • Wednesdays 1:00PM – 6:00PM
  • Thursdays 1:00PM -  6:30PM
  • Saturdays 8:00AM - 1:00PM

Donor Site - Lackawanna County

208 Meadow Ave., Scranton

  • Tuesdays 1:00PM - 6:00PM
  • Wednesdays 1:00PM - 6:00PM
  • Saturdays 8:00AM - 1:00PM

For latest blood donation information, check Red Cross NEPA Region Blood Services.

Geisinger Blood Center

For the latest blood donation site information and to make an appointment click here.